Refund and Returns Policy

This Refund and Returns Policy explains the conditions under which Bookloy offers refunds, returns, and exchanges for printed books, digital books, and subscription plans purchased through bookloy.com.

1. Printed Books

1.1 Returns

You may return a printed book within 7 days of delivery if it arrives damaged, defective, or different from what you ordered.
To be eligible for a return, the book must be unused, in its original condition, and in its original packaging.
Books that have been written in, highlighted, or damaged after delivery are not eligible for return.

1.2 How to Request a Return

Contact us at info@bookloy.com within 7 days of delivery with your order number and a photo showing the issue.
Once your return request is approved, we will arrange a pickup or provide instructions for sending the item back.
Return shipping costs are covered by Bookloy when the return is due to our error, such as a damaged or incorrect item. In all other cases, return shipping is the customer’s responsibility.

1.3 Refunds for Printed Books

Once we receive and inspect the returned book, we will notify you of the approval or rejection of your refund.
Approved refunds are processed within 7 to 10 business days to your original payment method, or as store credit if you prefer.

2. Digital Books

Digital books are delivered instantly and unlock immediately after purchase, so refund requests for digital books are handled on a case-by-case basis.
If a digital book fails to open, is corrupted, or was purchased in error and has not yet been opened or read, contact us within 48 hours of purchase and we will review your request.
Once a digital book has been opened or read, it is no longer eligible for a refund, except where required by law.

3. Subscription Plans

3.1 Cancelling Your Subscription

You may cancel your Bookloy subscription at any time from your account under Subscription settings.
Cancelling stops future renewals. You retain access to the full digital library until the end of your current billing period.

3.2 Refunds for Subscriptions

Subscription payments are generally non-refundable once the billing period has started, since access to the full digital catalog is granted immediately upon payment.
If you were charged in error, such as a duplicate charge or a charge after you cancelled, contact us at info@bookloy.com and we will review and refund the incorrect charge.
We do not provide partial refunds for unused time within an active billing period.

4. Payment Method and Refund Timing

Refunds are issued to the original payment method used at checkout, whether bKash, Nagad, SSLCommerz, or card.
Refund processing times depend on the payment provider. bKash and Nagad refunds are typically reflected within 3 to 5 business days. Card and SSLCommerz refunds may take 7 to 10 business days depending on your bank.
Bookloy does not charge any fee for processing an approved refund.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

Change of mind after a digital book has been opened or read.
Printed books returned outside the 7-day window or not in their original condition.
Subscription charges disputed after the billing period has ended without prior contact to us.
Orders where the delivery address provided was incorrect or incomplete.

6. Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or different from what you ordered, contact us at info@bookloy.com within 7 days with your order number and photos of the item received. We will arrange a replacement or a full refund at no additional cost to you.