Shipping and Delivery Policy

This Shipping and Delivery Policy explains how Bookloy processes and delivers printed book orders, and how access to digital books and subscriptions is provided. It applies to all orders placed through bookloy.com.

1. Order Processing Time

Orders for printed books are processed within 1 to 2 business days of payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
You will receive an email or SMS confirmation once your order has been processed and handed over to our delivery partner.

2. Delivery Areas and Timelines

Inside Dhaka: delivery within 1 to 2 business days after your order is processed.
Outside Dhaka: delivery within 3 to 5 business days after your order is processed, depending on the destination.
Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or circumstances beyond our control.
Bookloy currently delivers only within Bangladesh.

3. Shipping Charges

Shipping charges are calculated based on your delivery location and are displayed at checkout before you complete payment.
Orders above ৳999 qualify for free delivery inside Dhaka.
Any applicable shipping charge for orders outside Dhaka or below the free delivery threshold will be shown clearly during checkout.

4. Delivery Partners

Bookloy works with third-party courier services to deliver printed book orders.
Once your order is handed over to our delivery partner, you may receive a tracking number or update through email or SMS where available.

5. Digital Books and Subscriptions

Digital books are delivered instantly. Once payment is confirmed, the book appears in your Bookloy account and can be read immediately in the browser.
Subscription access is activated immediately after payment and remains active for the duration of your billing period.
No physical shipping applies to digital books or subscription plans.

6. Delivery Address

You are responsible for providing a complete and accurate delivery address at checkout, including a working phone number.
Bookloy and our delivery partners are not responsible for delays or failed deliveries caused by an incorrect or incomplete address.
If a delivery attempt fails because you were unreachable or the address was incorrect, our delivery partner may attempt redelivery or return the item to us. Additional charges may apply for redelivery.

7. Delayed or Missing Orders

If your order has not arrived within the expected delivery window, please contact us at info@bookloy.com with your order number so we can investigate with our delivery partner.