Privacy Policy

Bookloy operates the website bookloy.com, where we sell printed and digital books and offer paid reading subscriptions. Throughout this policy, “Bookloy,” “we,” “us,” and “our” refer to Bookloy, “the Site” refers to bookloy.com, “the Services” refers collectively to our bookstore and subscription offerings, and “you” or “User” refers to anyone who visits the Site, creates an account, places an order, or subscribes to a Bookloy plan.

This Privacy Policy explains what personal information we collect through the Services, how and why we use it, who we share it with, how long we keep it, and the rights and choices available to you regarding that information. It applies whether you are browsing the Site as a visitor, purchasing a book as a guest or registered customer, or reading as an active subscriber.

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from the Site, including the websites of our payment partners, which are governed by their own privacy policies.

By accessing or using Bookloy, you confirm that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described here. If you do not agree with the terms of this policy, please discontinue use of the Site and Services.

1. Information We Collect

1.1 Information You Provide to Us

Account information: name, email address, phone number, and password when you create a Bookloy account.
Order and billing information: billing name, delivery address, and phone number when you purchase a book or subscribe to a plan.
Payment information: when you pay via bKash, Nagad, SSLCommerz, or card, your payment is processed directly by these payment providers. Bookloy does not collect or store your full card number, mobile banking PIN, or OTP. We retain only a transaction reference, payment status, and the last four digits of a card where applicable, for order verification and support purposes.
Communications: messages you send us through our contact form, email, or customer support channels.

1.2 Information Collected Automatically

Usage data: pages viewed, books browsed, search queries, and reading activity within your Bookloy library, including which books you’ve opened and your reading progress, so that your library and progress can be saved and synced across devices.
Device and technical data: IP address, browser type, device type, and operating system.
Cookies and similar technologies: used to keep you signed in, remember your cart, and understand how the Site is used. See Section 4 for details.

1.3 Information From Third Parties

Confirmation of successful or failed payment from our payment gateway partners, including bKash, Nagad, and SSLCommerz.
Basic analytics data from tools such as Google Analytics.

2. How We Use Your Information

We use the information we collect to:

Create and manage your Bookloy account.
Process orders, deliver printed books, and grant access to digital books you’ve purchased.
Activate, renew, and manage your subscription, including granting access to new titles added to the library while your subscription is active.
Sync your reading progress and library across your devices.
Send order confirmations, subscription renewal reminders, and service-related notices.
Send you updates about new releases or offers, where you have opted in to receive them, you may unsubscribe at any time.
Respond to customer support requests.
Detect and prevent fraud, abuse, or unauthorized access to accounts and paid content.
Improve the Site, our catalog, and the reading experience.
Comply with applicable legal obligations.

3. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

Payment processors, including bKash, Nagad, and SSLCommerz, to process your payment. Their handling of your payment details is governed by their own privacy policies.
Delivery partners, your name, address, and phone number, solely to deliver printed book orders.
Service providers, hosting, email delivery, and customer support tools that help us operate the Site, bound by confidentiality obligations.
Legal and safety reasons, if required by law, legal process, or to protect the rights, property, or safety of Bookloy, our users, or the public.
Business transfers, if Bookloy is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this policy.

4. Cookies and Similar Technologies

Bookloy uses cookies and similar technologies to:

Keep you logged in to your account.
Remember items in your shopping cart.
Understand how visitors use the Site, so we can improve it.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site, such as staying logged in or maintaining your cart.

5. Digital Library and Subscription Data

Books you purchase individually remain accessible in your account.
If you subscribe to a Bookloy plan, you are granted access to the full digital catalog, including titles added after you subscribe, for as long as your subscription remains active.
If your subscription expires or is cancelled, access to subscription-only titles ends; books you purchased individually remain accessible.
We retain your reading progress and library history so you can resume reading, including after a lapsed subscription is renewed.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account as described in Section 8.

7. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on applicable law, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your account and associated personal information.
Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at info@bookloy.com. We may need to verify your identity before fulfilling certain requests.

9. Children’s Privacy

Bookloy is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at info@bookloy.com so we can take appropriate action.

10. Third-Party Links

The Site may contain links to third-party websites, including payment gateway pages. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Significant changes may also be communicated by email or a notice on the Site. Your continued use of Bookloy after any changes indicates your acceptance of the updated policy.